Despite the line build-up because of tech issues with the machines, the two maintained, calmness, sincerity and professionalism, and pushed through all obstacles to get the job done. Wow! This don't happen ever! These two bent over backwards when one machine broke down during the process, and did what it took to get the job done yielding to the highest level of satisfaction. Despite of the fact this material was contribution or not, the two treated me, and this job with the highest level of respect and accuracy, to assure it was at the highest level of quality. The two young wonderful staff members, Jiana Espinosa, and Maikaylea Tinsley, didn't miss a beat on providing the best service. During my visit, I had some non-profit material to print (actually graciously contributed by Office Depot).
I have had the opportunity to visit the Print Shop at Office Depot in Stockton. This first time customer is outraged at the disregard shown to me by this company. I think I deserve more information than that and should have been given accurate information when I contacted them. They obviously did not make an attempt to contact me other than to tell me it won't be delivered. Office Depot charged me for the items but failed to deliver. I called at 11am eastern time and got a voice message stating the office was closed and their hours were from 8am to 8pm, 7 days a week, eastern time and to call back during those hours! The call was then promptly disconnected. Two days later I find a customer service phone number on the internet and call. I was told the items were to be delivered that day. Two days later after receiving no communication from them, I contacted customer service via chat (no phone number provided). A day before the delivery I get an email " shipment execption notification" saying my order was not on the truck and they would attempt another delivery. I ordered a desk and matching file cabinet for my home office. I just moved from as an example Boca Raton you should see the 625,000 square-foot headquarters they paid $130 million that I don't think they ever filled half of it with employees and it's probably been empty the last 15 months with people working remote.
Great price on the chair, the company is a mess. One more thing, why there's a link to check my order on their emails yet I have to input my phone number and the order number after it takes me to their website? Not impressed, I could fix this whole process in a few weeks with their IT department. Then office max doesn't have a handle on what's in stock at their wh or their supplier on these items they just put on sale. What a complete joke their online ordering process is, office max is putting items on sale showing in stock at stores that you can order from but they don't actually have any. I checked the tracking today and it's being delivered 5/26.
My next email said I could expect 1-2 days past 5/28. My next email said the chair would be delayed until 5/28. My next email confirmation said it would be delivered 5/21. I didn't wait and called the store and was told me I should go back online and order the chair with a second separate transaction. Then a second email said it was not really available and that a manager would call me.
I received an email confirmation that the order would be ready in an hour. This time I ordered a chair for curbside pick up. I've never had a good experience ordering furniture or technology online from Office.
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